Quality is integral to all our working practices.

We believe that it is critical to the success of our business. The key elements of our approach to Quality are based on the following Quality Principles:

Customer focus

We depend on our customers and are committed to supplying them with high quality products and services that conform to their requirements. Our aim is always to meet or exceed our customers’ expectations.

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The Senior Managers of Duo Group are committed to maintaining compliance with all statutory, regulatory, legislative and contractual requirements. We will provide an internal environment in which our people can become fully involved in achieving the Group’s quality objectives.

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Engagement of people

We aim to recruit and retain highly motivated, competent people. We see our employees as our most important resource. We encourage their full involvement to develop their abilities for the benefit of the individual and Duo.

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Process approach

We will manage our activities and associated resources as a series of planned processes. We will maximise our efficiency to produce the right product, at the right time and with minimum wastage. Our individual processes are structured into a documented Quality Management System which meets the requirements of BS EN 9001:2015 and the recognised Industry standards associated with our business activities.

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We are committed to the continual improvement of the products and services that we provide and to the
effectiveness of our Quality Management System. We will set clear quality objectives and monitor our progress towards their successful achievement.

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Evidence based decision making

We will measure our performance in key activities and use the data collected to make informed and effective decisions on how to improve our processes.

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Relationship management

We see our organisation and our clients, suppliers and collaborative business partners as interdependent. We always seek to develop mutually beneficial relationships to improve Quality leading to greater reliability, enhanced services and increased efficiency.

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Our QMS is certified as meeting the requirements of BS EN ISO 9001:2015 for Quality Management Systems and the associated standards listed within the scope of our certificate.

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